Return & Refund Policy

Thank you for shopping with Sastayoo. Your satisfaction is important to us, and we aim to provide quality products and a smooth shopping experience.

If you’re not completely satisfied with your purchase, please review the following return, refund, and exchange guidelines.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• All original packaging, tags, and accessories are intact.

• You have valid proof of purchase or receipt.

• A clear unboxing video is mandatory for all return or exchange claims.

Important: Please record your unboxing video immediately when opening your parcel. This may be required to verify claims involving missing, incorrect, defective, or damaged items.

2. Non-Returnable Items

For hygiene and safety reasons, the following products are not eligible for return or refund:

• Personal-care products such as razors and toothbrushes

• Products without valid unboxing video proof

• Products that have been used, altered, or damaged after delivery

3. Refunds

Once your returned item is received, our team will inspect the product and determine whether it meets the return requirements.

If your return is approved:

• Your refund will be processed within 7 working days.

• Refunds will be issued through Bank Transfer or EasyPaisa.

• Original shipping/delivery charges are non-refundable.

• Any applicable return shipping fee will be deducted according to our return-shipping policy.

If the returned item does not meet the eligibility requirements, the refund request may be rejected.

4. Exchanges

We offer exchanges within 7 days of delivery when the product is:

• Defective upon arrival, or

• Damaged during delivery.

To request an exchange, please contact our support team through WhatsApp or email and provide your order details along with the required unboxing video.

5. Return Shipping

For approved returns that are not due to a product defect or damage caused during delivery:

• Return shipping is the customer's responsibility.

• A flat return shipping fee of Rs. 200 applies.

• We recommend using a trackable courier service, such as Leopard, Trax, or PostEx.

• Customers are responsible for safely packaging the returned product.

• Eshopistan is not responsible for parcels lost or damaged while being returned to us.

6. How to Request a Return or Exchange

To start a return or exchange request, contact Eshopistan support via WhatsApp or email within 7 days of delivery.

Please provide:

• Order number

• Product details

• Reason for return/exchange

• Proof of purchase

• Required unboxing video

Our team will review your request and guide