Replacement & Refund Policy

At Sastayoo.com, your satisfaction matters to us. We are committed to delivering quality products and a smooth shopping experience. While every order is carefully checked before dispatch, we understand that issues can occasionally occur.

If you receive a damaged or incorrect product, our Customer Care Team is here to assist you with a straightforward replacement process.

1. Replacement Eligibility

You may request a replacement if:

• You have received a damaged, defective, or incorrect product.

• The issue is reported within 7 days of receiving your order.

• The product is unused and in its original condition.

• The original packaging, tags, accessories, and other included items are retained.

• You provide clear photos or videos showing the product and the reported issue when requested.

Please note that replacement requests are subject to verification by our Customer Care Team.

2. Replacement Delivery Charges

If the issue is confirmed to be due to an error on our end, including:

• A wrong product being dispatched, or

• A damaged product being delivered,

Sastayoo.com will cover the applicable delivery charges for the replacement.

You will not be required to bear the replacement delivery cost in such cases.

3. Refunds

If a replacement is unavailable, or if our team approves a refund instead of a replacement, the eligible refund amount will be processed through your preferred payment method.

Available refund methods include:

• Bank Transfer

• EasyPaisa

• JazzCash

Refund processing times may vary depending on the selected payment method and applicable processing requirements.

4. How to Request a Replacement

To ensure quick assistance, please contact us within 7 days of receiving your order.

When contacting our Customer Care Team, please provide:

• Order Number

• Customer Name

• Contact Number

• Clear photos/videos of the product

• A brief description of the issue

Contact Customer Care

WhatsApp / Call: +92-306-1293394
Email: admin.sastayoo@gmail.com

Once we receive your request, our team will review the details and guide you through the next steps.

5. Important Conditions

For a smooth replacement process, please keep the following in mind:

• Replacement requests must be submitted within the specified 7-day period.

• Products should remain unused and in their original condition.

• Original packaging, tags, and accessories should be retained.

• Requests are subject to verification and approval.

• Products damaged due to misuse, improper handling, alterations, or normal wear and tear may not qualify for replacement.

Our Commitment

At Sastayoo.com, we believe in treating our customers fairly and resolving genuine product issues as quickly as possible.

If something isn't right with your order, contact us within 7 days and we'll be happy to assist you.